【CORE DUTIES】
 Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all times. (40%)
 Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use. (10%)
 Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly. (10%)
 Processing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets. (35%)
 Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes. (5%)

【JOB REQUIREMENTS】
Bachelor degree or above
Good Japanese reading and writing skills
6 - 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing
1+ years’ experience in a compliance department with a financial institution preferred
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
Strong written (email) communication utilizing proper grammar and punctuation
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack)