Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
Industry and product related continual learning (5%)

Fluent in English and Japanese
Bachelor’s Degree or equivalent work experience
Excellent organizational, communication (written and oral), and interpersonal skills.
Self-motivated, target driven independent worker
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
Excellent Customer Relationship skills
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

IV.EXPERIENCE
4+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment required
4+ years’ sales or business development experience in one or more of the following areas preferred: Internet Company, financial institution, payments processor, or telemarketing firm.