工作内容
Responsibility:
-Responsible for handling telephone calls, inquiries, emails, and live-chat
-Offer basic troubleshooting of product or service issues for customers
-Update customers on their inquiries status and manage their expectation
-Provide professional communication experience to customers in a courteous and timely manner to ensure resolution of customer contacts
-Ensure all relevant procedures are followed from beginning to resolution
-Help follow up cases handled by other customer support team members
-Actively seek out opportunities for self-improvement, keeping up with the new product trainnings and process knowledge
-负责处理电话,查询,电子邮件和实时聊天
-为客户解决产品或服务问题
-更新客户的查询状态并管理他们的期望
-以礼貌和及时的方式向客户提供专业的沟通经验,以确保客户接触的解决
-确保所有相关的程序从开始到解决
-协助跟进由其他客户支援团队成员处理的个案
-积极寻找自我提升的机会,跟进新产品培训和工艺知识
申请条件
-Native English proficiency
-College degree required
-Superior verbal and written communication skills with the right tone to establish trust and reliability
-Professional commiment to customer satisfaction with the ability to build strong relationships
-Strong adaptability to learn new technical and product details
-Previous customer service experience is not a must but is desired
-Proficiency in Microsoft Office and basic computing skills
-英语流利
-大学学历要求
出色的口头和书面沟通技巧,正确的语气建立信任和可靠性
-专业的佣金给客户满意的能力,建立强有力的关系
-对新技术和产品细节有很强的适应能力
-以前的客服经验不是必须的,但是是需要的
-熟练使用微软办公软件和基本的计算机操作技能