Ensure effective people management and efficient service delivery by providing leadership, direction, and supervision.

Will focus specifically on IT management service which is an important role in ITO fields.

Who are the key relationships for this role: ITMS Partners and BD team besides clients.

1.10+ years’ experiences in IT helpdesk (Voice&Non-Voice) industry and 3+years’ experiences in a similar role.
2.A minimum of 100 people team management experience
3.Ability to work under high pressure ,result oriented
4.Strong business acumen and customer focus
5.Can deal with the complex relationships and the clashes of priorities and cultures that are bound to occur on large accounts and among diverse groups
6.Flexible and adaptable to change
7.Strong Operations skills with advanced Japanese verbal and written communication skills
8.English verbal and written communication skills better